Merchandise offered through The Collection at LRStahley.com is sold by Stahley & Company, based in Columbus, Ohio, United States. Our production and fulfilment partner, Printful, produces and ships merchandise on our behalf.

Please contact contact@lrstahley.com with questions about an order, delivery, cancellation, or product issue. We are your point of contact for purchases made through The Collection.

This policy applies to merchandise purchased directly from LRStahley.com. Purchases from external bookstores or other retailers are governed by the policies of the retailer that accepted your order.

1. Made-to-Order Production

Each item is made to order. After your order is submitted and accepted for fulfilment, it is sent to Printful for production and then shipped directly to you.

Your total delivery time includes both production time and shipping time. A shipping estimate alone does not include the time needed to make your item.

Production times vary by product, availability, order volume, and fulfilment location. Holidays and periods of high demand may cause additional delays. Any production or delivery dates provided are estimates unless expressly identified as guaranteed.

Orders containing multiple items may be produced at different facilities and arrive in separate packages.

2. Shipping Within the United States

We offer free shipping on merchandise orders to available United States destinations. Destination and product availability are determined at checkout.

Applicable sales tax is calculated and displayed before you submit payment. Free shipping on the original order does not include additional shipping costs resulting from an incorrect address, an unclaimed package, or a customer-requested reshipment, except where the issue is our responsibility or applicable law requires otherwise.

3. International Shipping

We ship internationally to destinations supported by our fulfilment partner. Available destinations and shipping charges are shown at checkout and may vary by product, delivery address, and current shipping restrictions.

International orders may be subject to import duties, customs fees, local taxes, or carrier clearance charges. Unless checkout expressly states that these charges are included, they are not included in your order total and are your responsibility. Taxes collected at checkout do not necessarily cover every charge that may arise upon importation.

Customs authorities determine applicable import charges and may require additional information from the recipient. Customs processing can delay delivery beyond the estimated shipping period.

If a package is refused or left unclaimed because import charges have not been paid, please contact us. Any available reshipment or refund will depend on the package’s status, costs incurred, and your applicable legal rights.

4. Shipping Estimates and Tracking

Where checkout displays a shipping estimate, it represents the expected transit time after production unless expressly stated otherwise. Please allow additional time for your items to be made.

Delivery estimates may be affected by carrier delays, weather, customs inspections, holidays, address issues, and other circumstances beyond our reasonable control. An estimate is not a guaranteed arrival date.

Where tracking is available, it will be provided through your order communications or order details. Tracking may take time to update after a shipping label is created. For orders sent in separate packages, each shipment may have its own tracking information.

If an order appears significantly delayed, contact us so that we can investigate. Nothing in this section removes any cancellation, delivery, or refund rights provided by applicable law.

5. Shipping Address Accuracy

Please check your shipping address carefully before placing your order, including your apartment or unit number, postal code, and any other necessary delivery details.

If you notice an error, contact us immediately. We will try to update the address, but changes may no longer be possible once fulfilment or shipping has progressed.

If a package is returned because the address you supplied was incorrect or insufficient, we can help arrange reshipment once the address is corrected. You will generally be responsible for the additional shipping charge when the error was yours.

If we or our fulfilment partner caused the addressing error, we will arrange an appropriate correction without charging you for that error.

6. Undeliverable and Unclaimed Packages

A package may be returned to the fulfilment facility if the carrier cannot deliver it or it remains unclaimed.

If this happens, contact us promptly to confirm the correct delivery address and discuss the available options. Returned packages cannot be stored indefinitely, and the fulfilment partner may dispose of or donate unclaimed items under its retention procedures.

Additional shipping charges may apply where a package was returned because of an incorrect address, failure to collect it, or another customer-related delivery issue. We will explain any applicable charge before arranging reshipment.

The treatment of a returned package, including any refund entitlement, remains subject to applicable consumer law.

7. Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact contact@lrstahley.com promptly.

To allow us to submit a claim within our fulfilment partner’s standard claim window, please report the issue within 30 days after receiving the product, preferably as soon as you notice it. This reporting period does not limit any longer period or remedy required by applicable law.

Please include:

• Your order number.
• The name or email address used for the purchase.
• A description of the issue.
• Clear photographs showing the problem and the full item.
• Photographs of the packaging or shipping label, where relevant.

If photographs cannot adequately show the problem, explain this in your message so that we can discuss another way to assess it.

After review, confirmed production errors, damage, defects, or incorrect items will be addressed through a replacement or refund at no additional cost to you. Where both options are available, you may choose your preferred remedy, subject to any additional rights provided by law.

Please retain the item and relevant packaging until we tell you whether anything needs to be returned. Do not send an item back without contacting us first.

8. Product Appearance, Sizing, and Care

Please review the product description and size guide before ordering. Sizing may differ between brands and product styles, so selecting your usual size without checking measurements may not provide the fit you expect.

Product images are intended to represent the finished item, but screen settings, printing methods, and materials can produce minor differences in colour or placement. Ordinary manufacturing variation does not necessarily indicate a defect. However, this does not excuse a material difference from the product description or an actual production error.

Follow the care instructions supplied with your item. Damage resulting from improper washing, misuse, or ordinary wear is generally outside the production-defect remedy, except where applicable law provides otherwise.

If you ordered one size and received another, or the item appears materially inconsistent with its stated measurements, contact us for review.

9. Change-of-Mind Returns and Exchanges

Because merchandise is produced for each order, we do not offer voluntary returns or exchanges for a change of mind, an unwanted gift, or a size or colour selected incorrectly by the customer.

This restriction does not apply to damaged, defective, misprinted, or incorrectly supplied items. It also does not override a statutory cancellation or return right that applies to your purchase.

Where a statutory return is available, we will provide instructions and explain any applicable return-shipping obligations in accordance with the law. Please contact us before sending anything back so that it reaches the correct location.

10. Cancellations and Order Changes

If you need to cancel an order or change an item, size, colour, or delivery address, email contact@lrstahley.com immediately with your order number and the requested change.

Orders may enter fulfilment quickly. We will try to accommodate your request, but we cannot guarantee a voluntary cancellation or amendment once production has begun.

A cancellation request is not confirmed until we notify you that it has been processed. If we successfully cancel an order before fulfilment, we will refund the amount paid for the cancelled items and any associated charges that no longer apply.

These operational limitations do not restrict cancellation rights that apply under consumer law.

11. Packages Lost in Transit

If tracking shows that your package has not arrived and it appears to be lost, contact us promptly.

Please report a suspected lost shipment no later than 30 days after the estimated delivery date so that we can raise the issue within our fulfilment partner’s standard claim period. This does not shorten any rights you have under applicable law.

We may ask you to confirm the delivery address and check with the carrier or local delivery office while we investigate with our fulfilment partner.

If the shipment is confirmed lost, we will arrange an appropriate replacement or refund, subject to the circumstances and your legal rights.

12. Packages Marked as Delivered

If tracking says “delivered” but you have not received the package, please check the delivery location, any safe place used by the carrier, your building’s reception or mailroom, and whether someone at your address accepted it.

Contact the carrier for delivery details and notify us promptly so that we can help investigate.

A delivered tracking status may affect whether our fulfilment partner approves a claim, so we cannot promise an automatic replacement or refund solely on that basis. However, a tracking status does not override your legal rights, and we will consider the available delivery evidence and applicable law when resolving the issue.

13. Return Authorisation and Refunds

Please contact us before returning merchandise. We will confirm whether a return is necessary and provide the appropriate address and instructions.

Do not send returns to the site owner’s personal address or assume that an address printed on a package is the correct destination for every return. Sending an item without instructions may delay its identification and processing. This procedure does not remove a valid statutory return right.

Approved refunds will ordinarily be issued to the original payment method. We will confirm when a refund has been initiated; the time before it appears in your account depends on the payment provider and your financial institution.

The refund amount, including any original or return-shipping charges, will depend on the reason for the refund and applicable law. We will not charge you the necessary return-shipping costs to remedy a confirmed defect or fulfilment error.

14. Your Statutory Consumer Rights

Nothing in this policy excludes or limits consumer rights that cannot lawfully be waived. Where mandatory law conflicts with this policy or our fulfilment partner’s procedures, the applicable law takes precedence.

Depending on your location, you may have rights relating to cancellation, delivery, defective goods, repair, replacement, or refunds that extend beyond the voluntary remedies described here.

For consumers in the European Union, European Economic Area, or United Kingdom, distance-selling cancellation rights may apply. Exceptions may apply to goods genuinely made to your specifications or clearly personalised. An item is not automatically exempt simply because it is printed or manufactured after you order it.

Consumers in Brazil may have a statutory seven-day withdrawal right for online purchases. If you wish to exercise an applicable withdrawal right, contact us promptly within the relevant period.

Stahley & Company remains your seller. Our arrangements with Printful do not replace our obligations to you under applicable law.

15. Policy Updates

We may update this policy as our products, fulfilment arrangements, or legal requirements change. The effective date above identifies the latest version.

The policy in effect when you place your order will govern that purchase, subject to applicable law. Later changes will not retroactively remove your existing rights.

16. Contact Us

For shipping questions, cancellations, product issues, and return requests:

Stahley & Company

The Collection at LRStahley.com

Columbus, Ohio, United States

Email: contact@lrstahley.com

Please include your order number so that we can locate your purchase and assist you.